Last updated: 29/11/2025

At GreyAlex Connect, we value your satisfaction and aim to provide high-quality appliances and a smooth shopping experience.
Please read the following Refund and Return Policy carefully before making a purchase.

✅ 1. Eligibility for Return

We accept returns under the following conditions:

Item must be unused, undamaged, and in original packaging.
All original accessories, manuals, warranty cards, and protective packaging must be included.
Return request must be made within 7 days of delivery.
Item must be returned in the same condition it was received.

Returns will NOT be accepted if:

The product shows signs of use, installation, or tampering.
The original box or packaging is missing or damaged.
The defect is caused by improper usage, mishandling, power fluctuations, or unauthorized repairs.

🔧 2. Defective or Damaged Items

If you receive a defective, faulty, or damaged product:

Contact us within 48 hours of delivery.
Provide clear pictures or videos showing the issue.
We will inspect and verify the defect.

If confirmed, we will offer one of the following:

Replacement of the same item
Store credit
Full refund (only if replacement is unavailable)

Damage caused by handling after delivery is not covered.

🚚 3. Wrong Item Delivered

If you receive the wrong item, we will arrange a free pickup and provide a replacement or full refund after verification.

🔁 4. Refund Processing

If your refund is approved:

Refunds will be processed within 3–7 working days.
Refunds will be issued through the same payment method used for purchase.
Delivery fees are non-refundable unless the error is from our side.

📦 5. Non-Returnable Items

The following items cannot be returned:

Installed or used appliances
Items with damaged or missing packaging
Items without serial numbers or warranty stickers
Clearance, discounted, or “last price” items
Digital services or items marked “non-returnable”

🔁 6. Exchange Policy

Exchanges are allowed within 7 days, subject to stock availability and item condition.

Price differences (if any) must be settled before the exchange is completed.

📩 7. How to Request a Return or Refund

To initiate a return, exchange, or refund:

Email: info@greyalexconnect.com
Phone/WhatsApp: (+233) 59 742 9437
Provide:

Full name
Order number
Product name
Reason for return
Pictures/video (if applicable)

Our team will respond within 24–48 hours.

🛡️ 8. Warranty

Many of our appliances come with a manufacturer’s warranty.
Warranty claims must follow the manufacturer’s terms and conditions.

Warranty does not cover:

Physical damage
Power surge damage
Incorrect installation
Improper use or negligence

❤️ 9. Customer Satisfaction Guarantee

At GreyAlex Connect, your trust matters.
We are committed to assisting you throughout your purchase, delivery, and after-service experience.

If you have any questions, feel free to contact us anytime.

Refund and Returns Policy